MIRO LEGAL CENTER
The applicable return right depends on whether the buyer is a US consumer, EU consumer or business buyer.
Version: 2026-09-12-v2 · Last updated: September 12, 2026Change-of-mind returns are not offered except where applicable law requires otherwise. This does not limit remedies for defective, damaged, misdescribed or incorrectly supplied goods, or any non-waivable federal or state right. See the US Consumer Terms.
EU consumers generally have a statutory 14-day right to withdraw from a distance contract, in addition to remedies for non-conforming goods. Statutory exceptions may apply to goods made to the consumer’s specifications or clearly personalized. See the EU Consumer Terms for the notice, timing, costs and refund process.
Correctly supplied, non-defective goods are not returnable. Customized, branded, programmed, packaged-to-order or personalized products are returnable only for a verified defect or material non-conformity, subject to the quotation or sales agreement.
Contact MIRO promptly after delivery and provide the order number, product model, quantity affected, a clear description, photographs or video, packaging condition and any relevant test information. Keep the products and original packaging while the case is reviewed.
Do not return products without written return authorization and shipping instructions. Unauthorized shipments may be rejected or create avoidable customs charges.
MIRO may request reasonable troubleshooting, inspection or return of affected units. After verification, the appropriate remedy may be repair, replacement, replacement parts, account credit or refund for the affected products.
Approved refunds are returned through the original payment method where possible. Processing time after approval may vary by payment provider and financial institution.
When MIRO confirms a product defect or supply error, responsibility for the approved return or replacement shipment will be stated in the return authorization. Costs created by unauthorized shipping, incorrect declarations or failure to follow the provided instructions may remain the buyer’s responsibility.
Shenzhen Paian Technology Co., Ltd., 8th Floor, Building 1, Haitian Lanyu Technology Park, No. 5 Gongye 2nd Road, Shilong Community, Shiyan Street, Bao'an District, Shenzhen, China.
Email: sales@paiantech.com · Telephone: +86 166 2551 8892