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Read guide →BUYER FAQ
Fire and Security Alarm Buyer FAQ
Use this FAQ to prepare a clearer enquiry. Product functions, compatibility and compliance status must still be confirmed for the exact model and destination market.
Read technical selection guides
Use application-led checklists before choosing a detector, panel or wireless system.
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Review branding, packaging, documentation, samples and production control.
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Match the exact model, standard, document scope and destination market.
Read guide →BUYER GUIDE
How to get a useful quotation
Send the target country, application, expected quantity, required functions, certification expectation, branding scope and target delivery date.
BUYER GUIDE
How technical compatibility is confirmed
Compatibility is checked using the exact protocol, frequency, electrical parameters, firmware, panel capacity and connected-device version.
BUYER GUIDE
How compliance questions are handled
Certification and conformity evidence are reviewed by exact model and configuration. A logo or component certificate is not treated as evidence for every finished product.
BUYER GUIDE
How samples move to production
A controlled sample, specification, artwork, packaging, manuals and inspection criteria should be approved before mass production.
BUYER FAQ
Questions buyers should confirm
Are you a manufacturer or a trading company?
Shenzhen Paian Technology is an alarm-device manufacturer with product development, production, testing, warehousing and export-coordination capabilities.
Which alarm products do you manufacture?
The range includes smoke and heat alarms, carbon monoxide alarms, combustible-gas detectors, fire alarm panels, manual call points, sirens, PIR detectors, door contacts and connected alarm systems.
Do you support OEM and private-label orders?
Yes. Available scope may include logo, product label, colour box, carton marking, multilingual manuals and selected hardware, firmware or app requirements, subject to model and quantity review.
What is your minimum order quantity?
MOQ varies by model, stock status, packaging, certification and customization scope. Send the exact model and project requirement for confirmation.
Can I order samples before a bulk order?
Sample availability, cost, preparation time and shipping are confirmed after the model, configuration and destination have been reviewed.
How long does production take?
Lead time depends on model, quantity, materials, customization, testing and packaging. The confirmed schedule should be written into the quotation or order document.
Can you provide CE, EN, FCC or UL documents?
Available documents vary by exact product and configuration. Send the model, target country and required standard so the applicable evidence can be checked.
Does CE marking mean a smoke alarm complies with EN 14604?
CE marking and a product standard answer different questions. Buyers should review the exact model, applicable conformity route, declaration and supporting evidence together.
Does an FCC ID prove fire-safety certification?
No. FCC equipment authorization addresses radio-frequency requirements and does not by itself establish compliance with a fire-product safety standard.
Can detectors from another supplier connect to your panel?
Compatibility is not assumed. Protocol, electrical parameters, firmware and the approved device list must be checked before system design or procurement.
Can a wireless alarm system work without internet?
Local alarm and offline behaviour depend on the exact panel and device configuration. State the required failure behaviour and verify it during sample or project testing.
What information is needed for a LoRa project?
Provide floor plans, building materials, floor and room count, device schedule, panel location, signal obstacles, power availability and required notification behaviour.
How should a smoke alarm be selected for a hotel?
Begin with room use, applicable local requirements, alarm interconnection, staff notification, maintenance responsibility and the exact product approval route.
How do I choose a combustible-gas detector?
Identify the target gas, installation environment, power supply, alarm outputs, valve or relay needs, service-life requirements and destination rules.
What should be approved before mass production?
Approve the controlled sample, specification, artwork, labels, packaging, manuals, firmware and agreed inspection criteria before production release.
How do I request a quotation?
Send the target market, model or application, quantity, certification needs, OEM scope and required delivery date through the enquiry form.
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